General Customer Advisory COVID-19
19 Mar, 2020

The impact of the COVID-19 pandemic on aviation has now reached unprecedented proportions, placing the entire sector into FORCE MAJEURE.  On the demand side of our industry, major markets have closed their borders and are ceasing air travel.  On the supply side, an increasing number of carriers around the world are grounding their fleets and furloughing staff for the foreseeable future.

Due to operational challenges and restrictions put into place by several countries to contain the spread of the virus, we have been forced to make major changes to our passenger flight schedule and this has affected our belly-hold or freight capacity on these passenger flights consequently. The situation is fluid and changes daily, hence further adjustments in flight operations may take place.

We would like to reassure you that all our freighters still continue to operate globally while our passenger flights fly to destinations where they can continue to operate.

The ground handing agent (GHA) restrictions in staff being unavailable may bring about challenges to seamless freighter operations as well as the issues that come with remote working, but our teams are doing their best to ensure that your cargo is transported safely from origin to final destination. We are working to rebook all cargo on the affected belly-hold flights on alternative flights in order to reduce any impact to your business.

We stand by the State of Qatar and the world during this global crisis, continuing to do all we can to also contribute to the critical demand for humanitarian relief and support those regions most badly hit by this crisis. 

We thank you for your understanding during these challenging times that we all are going through and appreciate your cooperation, trust and support. Customer-centricity continues to remain at the core of all our operations.

Contact our local teams via email or telephone. For contact details, please visit http://www.qrcargo.com/officeList?address=DOH

For the latest updates to our passenger schedule, please visit the travel alerts page https://www.qatarairways.com/en/travel-alerts/COVID-19-update.html

Entry restrictions into Qatar
17 Mar, 2020

Further to the instructions of the Qatar Government, effective immediately, entry to the State of Qatar is allowed for Qatari nationals only, who will be required to enter quarantine for a period of 14 days. The instruction does not apply to transit passengers, Qatar Airways Cargo and our cargo operations remain unaffected.

For any enquiries regarding your cargo bookings, please contact your local cargo office via http://www.qrcargo.com/officeList?address=DOH

Alternatively, you can also visit the travel alerts page for the latest update on our passenger flights https://www.qatarairways.com/en/travel-alerts/COVID-19-update.html

Due to coronavirus, belly-hold flights to Mainland China are suspended from 3 February until further notice. Freighters operating as normal.
01 Feb, 2020

Due coronavirus, all belly-hold cargo flights to Mainland China will be suspended effective 3 February until further notice. Freighter operations will continue as per schedule. For any enquiries, please contact your local office or email askcargo@qatarairways.com.qa

Samsung Galaxy Note 7
11 Oct, 2016
With immediate effect, original Galaxy Note 7 and/or replacements of Galaxy Note 7 and recalled Galaxy Note 7 phones are not acceptable on any Qatar Airways Cargo flight as cargo. It is prohibited to accept shipments of Lithium batteries and Lithium battery powered devices which are damaged, if they are subject to safety recall (e.g. those being returned to the manufacturer for safety reasons) or if these are identified as having a safety defect by the manufacturer.
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